I got off work early today so I thought I would try some Five Guys food for the first time. I normally only give one star reviews to restaurants who had bad food or service and failed to try to correct the problem. In this case it's the business model that gets the bad review.
I ordered a regular cheese burger meal and told the girl to large size the fries and drink. "$15.69 please" she said. I was sure I heard her wrong until I looked at the register screen. So I pay the ticket and start to watch them do their thing. When the food came up the fry cook shoveled a whole basket of loose French fries on top of my food in the bag. "Why did you do that"? I asked. "That's the Five Guys way" he replied. Even before he handed me the bag I could see the oil seeping through. (Picture Attached)
When I got home to eat my food I had to remove an oil soaked burger from a mountain of loose french fries. My hand was literally wet from the oil........Gross City!
Five Guys misses it in the three most important area of quick serve food, Price Point, Speed of Service and Presentation. $6.99 hamburgers, $4.99 French Fries and $2.49 sodas are not going to drive sales in this competitive market. Throw into the mix, made to order food you have to wait on that has oily french fries on top of it, and you get a pretty miserable experience. Their name and logo isn't even on their packaging. What a missed opportunity. Will NEVER return to another Five Guys.