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| - This review will serve as a blanket review for this entire company, however, since I purchased my recent furniture at this location, this is where I have decided to give my one star review. FYI, they should count themselves lucky that Yelp automatically requires a one star review, because that's much too generous in my opinion.
Last July, I purchased two sleeper sofas, a sleeper chair-and-a-half, a side table and a coffee table. Since that time, I have had a furniture tech out THREE times for the sleeper sofa I put in my upstairs media room. THREE TIMES!!!
Don't even get me started on the fact that the two leather sleepers I purchased for my downstairs living room are set up so that the metal railing of the sleeper rests on a hollow piece of plastic. Ok, physics time, people...what happens to a hollow piece of plastic that holds up a sharp piece of metal (frame) and then has the weight of a person put onto that metal? For those Bill Nye watchers that guessed that the metal would eventually cut into that plastic and then continue to slide off the frame whenever someone sits on that particular side, you answered correctly. Best part? The tech told me that they couldn't fix that component since it wasn't part of the actual frame. Ok, that's fine...I managed to improvise and jerry-rigged both of the chairs in question...ones that hadn't even been paid off yet. Thanks for your help, she said sarcastically.
Lastly, the coffee table that I purchased has a section of the wood finish that bubbled and then chipped off. So, this deep cherrywood finish that I fell in love with is chipped and shows the pine colored wood underneath. Summation? Their furniture is inexpensive because it's cheap crap. Take my advice and spend the extra money to get quality furniture from somewhere else that will last for years.
This last weekend, I had the furniture tech come out, specifically, for the upstairs sleeper sofa (third time) and for the coffee table. He fixed the sleeper, again, then came downstairs and informed us that the coffee table wasn't on his order sheet. Are you kidding me?! At this point, my roommate lost it and he turned around and snidely told her..."calm down." I'm not sure if anybody that reads this review has ever had any contact with any woman on the face of this planet, but trust me when I say that telling a livid woman to calm down is tantamount to signing your own death warrant. Understandably, she snapped at him that he didn't have the right to issue orders to her in our own home and he very rudely responded..."look, I have two options. I can either fix this or leave." She very calmly smiled, pointed to the door and said..."get the hell out, then."
I wish I could say that was the worst part of my experience with this company. No, that came when we called the customer service line to complain about this incident. Something people need to understand about the customer service industry, and I speak this because I've been a pride crushing member of that industry...VERY RARELY DOES A CUSTOMER CALL A CUSTOMER SERVICE LINE TO COMPLIMENT THE COMPANY. We were purposely hung up on by two SEPERATE people because they: a) didn't like the tone or curse words that were being used and b). thought they were being made fun of when ridiculous excuses they had given were repeated back to them. Are you kidding me?! Then, when it was mentioned how much we've spent at Ashley in my entire adult life of purchasing furniture, the customer service rep had the nerve to say..."uh, you purchased through our financing service, not us." Ok, just keep on pouring that gasoline.
So, in summary, I've purchase four couches, two loveseats, two chair-and-a-halfs, three dining room sets, one baker's rack and one complete bedroom set (king-sized bed frame with headboard and footboard, dresser and two nightstands) from here. I've informed every person that I referred to Ashley of this service and they agree that their current or past purchases will be their last. Sorry Ashley, but for this former customer, you're cut off. The last thing I would want to do is insult or damage your fragile customer service representatives with my continued business.
5/12/13 (Response to Owner's Comments)
Isn't that so wonderful that someone from Ashley Furniture took the time to respond to a negative review posted to such a public forum? Oh gosh, I'm floored by their hospitality. Oh no, wait...I'm not, considering that manager call that they promised me after my complaint still hasn't come. Maybe that's because my complaints were on a personal one-on-one level and much easier to ignore than this.
Also, steer clear of purchasing furniture through the RAC/TRS service. They treat you like you've used this service to furnish your crack den.
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