Ive been going here since 2012 or 2013 and don't plan on ever leaving. I think women know that once you find a hair dresser you completely trust, you'd practically travel to India for your appointment. Well, thats at least how I feel about my hair. I originally came to Elena for a color fix when I transitioned from about a level 2-3 back to a golden blonde. My old hair stylist didn't quite nail it and I was unhappy with the "tinny" look. Elena new exactly how to fix it and I was super pleased with how it turned out. And I do know, that if you're not happy with anything, they make it right-free of charge. Ive been dark blonde with highlights and Ive gone from being light to a chocolate brown to pretty much black. Elena and Alicia have nailed it every time. (Alicia is the owner and Elena is her amazing daughter who comes once every month or so from out of state now) I cant tell you how great they are, especially when it comes to color. Alicia and Elena know their $h*t when it comes to that, so if your transitioning or making a big change, Id recommend Bravo salon and making an appointment with Alicia. You'll probably end up being a consistent client once you go there. All of the other stylists are very friendly, but my experience has only been with Alicia and her daughter. Excellent customer service. And they send you text reminders a week in advance and the day of your appointment, which I love since my schedule is pretty busy.