| rev:text
| - First and last time diner here.
This will be prefaced with the full disclosure I am a server elsewhere and have worked in restaurants for years. I also have to admit, I had heard good things about the Kennedy so was expecting quite a treat. Perhaps I set the bar too high?
I went with 3 others and two kids on a Sunday evening with a reservation. No wait, no fuss, seated immediately. Our server came over, took drink orders, brought back drinks for those who ordered and (sorry to her) we ended up asking for more. No problem there, very accomodating with taking the order, offered up the helpful warning that the Duck entree was actually a pasta (my wife didn't realize). We still went with it. (Please keep in mind this 'helpful' exchange.)
The poutine was shared as an app, and was great. The drinks were pretty good too. When I finished mine, I ordered a beer to go with my meal... Unfortunately it never arrived. From this point on in the evening, she dropped off our food and didn't re-appear until we were ready to leave.
Which unfortunately did the meal in. Other people on here have spoken about the duck Bucatini and how good it is. We obviously had different people preparing it. Of the 4 adults THREE ordered the duck (not me) and each tasted like someone had dropped an entire box of salt in it. It was inedible. My chicken with the cornbread was pretty tasty, and since there were four pieces of that, everyone took a piece and shared.
If she had returned to actually check to see how the meal was, we could have changed it quickly without issue. Unfortunately four adults ended up sharing a (admittedly delicious) poutine, leftover kids meal fries, and one order of fried chicken for dinner.
When the server arrived to check on it we informed her about the duck, and she was very apologetic, handled it well, offered to get something in exchange, but unfortunately this was too little too late, since we had waited quite a while (and of course the kids were being kids) so we declined. She came back with the bill as we asked and had deducted the food (which I hadn't asked for but appreciated.) I'm pretty sure the kids meals we had ordered technically came with dessert, but this wasn't offered.
I had prefaced ALL of my criticisms about the food with how I understood the flavor wasn't her fault and wanted to make it clear that I wasn't upset with her about the taste. The deal breaker was (and I'm paraphrasing here) when we were told that unfortunately their "A-Level" cook wasn't in the kitchen this evening and she wouldn't have recommended the duck tonight. Huh? Meaning, you knew that 3/4 of our guests were going to be underwhelmed, said nothing when you had a chance, and THEN threw the cook under the bus? And your restaurant knowingly hires poor cooks, AND serves awful food to guests? Let's face it, passing the blame on wasn't really her best option here, particularly considering she was not blameless in the situation.
I have a sneaking suspicion that if I went back, had a different server, and a different cook things would have gone swimmingly. Unfortunately thanks to this experience, it will remain suspicion.
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