I would like to give an astounding praise to your associate, Ashley, as well as to the rest of your team. Ashley was extremely professional, courteous and helpful for me when I was in a dire situation. My car pooped out with check engine lights and a stalling engine at idle. I was around the corner from the shop so I brought it in. However, I have a shop elsewhere I typically use. After checking out my car and offering me a competitive price for Service, I still opted to utilize the services of my regular mechanic. This is by no means a commentary on the service and professionalism of your shop. I arranged for a tow truck to pick up my car but it would not arrive before the store closed. Already at home, I called to arrange to have my keys placed in the car for the tow truck. After explaining to Ashley that I could not come in in time to pay the fees before the store closed and the tow truck arrived, she very graciously offered to waive my fees. This was an astounding move on her part, because it ensured with me the trust and compassion that your shop as a whole provides. So although I am using the services of another shop today, I will be recommending yours for anyone in need locally for the future. A major kudos to your establishment with an emphasis on Ashley's customer service.