I have ordered from Tony Bigs 3 times in the past 2 weeks via the EatStreet app. The first 2 times the delivery was fast and the food was delicious. Tonight, I ordered delivery for me my wife and a friend. I ordered at 1130pm and requested a delivery at 1am. At 1235 I received a call from the driver advising me that he was outside of my home and that he was trying to get someone to answer for several minutes.
I advised the driver that no one was home and that was the reason I had requested a 1am delivery time.
On my way home I called the driver back and was sent to voicemail. I then called the store and was advised the driver had another delivery and would be back by the 1am delivery time. It is now 140am. No delivery. I called the store and they stated they too could not get in touch with the driver. I asked how old my food would be and was told "it's in a heater bag so it should be fine". I was also told they would attempt to get in touch with the driver again and someone would call me back. It's been over an hour since the first attempt at delivery so I'm guessing the food is at least an hour and a half old.
Im disappointed. Still no call. Still no delivery. I really liked this place and suggested this place to several people. Looks like I will have to advise against this place now.
I'm glad I decided to pay cash this time because had I already paid, I'd be pretty pissed!