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  • Unforgettable is accurate; although I tried. I will never forget my $600.00 Wedding cake that represented the skills of a Kindergartener who used an easy bake oven with store bought frosting, slapped together 3 pieces of risen flour and says "ta da." My Wedding Cake Order was: A White cake with decadent Gold designs ( as pictured in a slideshow they gave upon my 1st meeting), 4 spaced tiers with specific measurements (per their suggestion and they charged me to order the spacers), on a large platform from their shop. What I received on my Wedding Day: A stacked white cake on a piece of tinfoil. No spacers, No Gold decorations, No platform, Missing 1 Tier, Gashed, and incomplete white frosting. In person I went to Billie, the head baker, and asked "What happened?" Billie, who I met with twice and said she herself would be baking and decorating our cake, had decided not to she said. She passed it along to another employee who did not read, (or was not given by the looks of the cake) our order with the very details of the cake that Billie created. Billie said she herself did drop off the cake but did not bake it, decorate it, remember our order, and did not compare our invoice to our cake she was delivering to us that day. The most SHOCKING thing is not that the head baker lied about making my cake. It is not that the head baker never shared the invoice with the person she passed it on to. It is not that she delivered a cake she never double checked by comparing it to the invoice taken. No, the MOST SHOCKING thing is that any place with even the guise of professional standards would get in a car to deliver a product that was not just missing a detail or 5, but was INCOMPLETE as a whole. I will never forget this cake shop, the ignored voicemails before my wedding, the fear that a cake was not going to show up, the anxiety I felt every time I tried to call or show up to the bake shop and was met with sticky notes on the door of their random "be back in 4 hours," notes, or my many unreturned voicemails. I never heard from the bake shop after I paid. I was shocked my cake arrived at my wedding. I wish I had listened to my gut and ordered a back up cake from another shop even if I had already paid $600.00 to these unapologetic, unresponsive "professionals." At least then, I would not cry every time I see my wedding pictures.
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