Ok, this was just a quick stop but the person behind the counter literally stopped in the middle of taking my order and walked over to wipe some counters and then came back and said, "whose order was this?" She was exasperated and trying to get sympathy about how busy it was - it wasn't. Not very friendly service which is really all that differentiates them. I don't go to Starbucks often because I prefer independent coffee shops but I will try to not go to this one in the future.