I've only been here a couple times because I just moved to Madison, but they were extremely friendly, helpful and efficient. And I missed an appointment with them this week and they were willing to reschedule, which was very nice of them. I especially liked that they gave me a variety of treatment options when my kittens came down with feline herpes, and they advised me on which flea treatment is best for my kitten who is allergic to flea collars.