This store location was recommended by others. I got a broken glass on my Samsung S4. It costs $100 to replace it. I returned after more than 2 hours and my phone was ready.
The first observation I found was there was an inch scratch on the newly replaced glass. So I asked the counter how come it looked like that for a new glass. She said the store did not carry enough glue for the glass and would be fine if I came back next week. The friendly Korean technician standing there also agreed.
The following week after the glue was added, the same scratch was there. The girl at the counter said it would be like that given $100 was the cheaper way to replace the glass and the scratch was with the LC underneath it. To have no scratch, both the glass and LC had to be replaced to be perfect. The broken phone I handed over did not have that scratch, so it was nothing to do with the LC. She mumbled and explained something that did not make sense.
Given money was paid the first time when I got the phone back, what bargain chip did I have on my hand to argue reasonably with them. On top of the scratch, the phone that was handed back to me the glass screen was extremely dirty as if it was from a warehouse for a long time. She managed to clean half of the dirt. I was afraid that her way of cleaning would give more scratches on the glass, so I took the phone and away from the store.
Not a good customer service. When problem arises, the store tends not to solve it but hard selling that it is like that - the worst salesmanship. Maybe the store is good at iPhone and not for Samsung!