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  • Beautiful resort...but felt nothing like a resort. This "Hotel" needs some major upgrades. The double pool area (with on duty lifeguards and warm towels) were excellent. Even swimming in December was enjoyable with the heated pool and amenities. Having only1 rec room, with 1 pool table and 1 ping pong table....is not acceptable. With 20+ floors and 2 towers, there ended up being a waiting/line for these resort amenities. The televisions do not work properly. The front desk staff was aware of this situation, and explained that they are in transition. My room on the 7th floor had a dirty sock behind the door, crumbs under the sofa and the doorbell to our condo was not always operable. While I would like to applaud the swiftness and seriousness displayed by your housekeeping manager to rectify the failures, it is inexcusable to say " the cleaning was done at night and its hard to see all the details." Otherwise, the full size refrigerator, stove and microwave were very clean. The washing machine/dryer was efficient and conveniently located in our condo. It was great to be away from the Casinos and etc. While there is no adjoining bridge from Parking Garage to Hotel, there is a lot directly between the garage and hotel (but spaces are limited in that lot after dark). Your timeshare presenter could care less whether anyone was interested. I was not impressed. A Vacation facility should feel like a vacation, not stressful. I am a Hilton member. This is an insult to the Hilton brand.
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