This place just doesn't wow me. There's a great variety of most of the beauty products I could want and need in one place. But the store design seems a little haphazard and disorganized.
I can usually get help if I need it while browsing, but some of the employees are just a little overbearing. At the register there was one girl who was just SO loud. Her loud voice was like nails on a chalkboard to me. Doesn't hearing such a loud voice bother her coworkers all day long? LOL.
They have some good saies and I always get coupons in circulars and mailings. I'm a member of their rewards club but I don't think I've accumulated anything, and I never receive emails from them, so I wonder if it's even set up correctly.
I had a problem with a bottle of cosmetics leaking and, when I came to return it, I was made to feel like a burden because an employee had just went to lunch and it was "going to take a while" to sort out the problem since I didn't have my receipt anymore. Sorry I didn't plan around your store's lunch breaks... They probably didn't mean to make me feel this way but I think they could have communicated amongst each other a little bit better.
I think the service could be a little more genuine and professional, but the selection is good and it's really convenient to shop for all these products in one place.