The secretary told me different prices prior to the appointment and when it came time to pay. The stylist fried my hair off (ruining my progress of going a year without using heat). The owner justified it with the stylist's technique was correct and that a customer has never complained before about heat damage...
They were also unprofessional with not following up with me in a timely manner about my complaint. Did not handle negative feedback which displays their lack of quality customer service. Very amateur.
Overall, I got the impression they did not take me seriously as a client and I will not be returning. I would much rather spend half my day getting to Toronto to be taken care of by real professionals who care about their customers.