Don't get me wrong, I like Carls Junior and have been a decades long customer. However, I don't understand why you may request adjustments to your order but the cooks seem to just give you what they want and ignore the requests. Like your requests are not important.
Also hate getting bkfst potatoes or fries that have been sitting for a bit and are served near room temperature. I'm not there just so you can keep food costs down by giving me your older food you just want to part with. If you charge me full price, my expectation is my order should be hot and fresh and looking somewhat like the promo pictures in their windows.
But kudos to the staff who bring something to work other than just being there to punch buttons sans any smile or friendly conversation. I run into those who just stand out now and then and wish I could just hire them on the spot. Good job hiring those guys.