I arrived around 9:20am on a Saturday and was seated immediately. The host and nail techs were very polite. I was immediately offered a complimentary beverage while I selected which pedicure I wanted. The chairs are comfy and it's a rather large space with plenty of staff. I only have one recommendation, if you're looking to have more than a foot soak with polish, do not just get the classic pedicure. This is the only place I've ever been where the classic pedi doesn't include use of a foot scraper.