Initial consult with Shawn went very well, he recommend three local tile distributors and also offered to check their showroom for additional samples. Once we decided on our tile pattern an installation date was set working around our travel schedule. Juan proved to be very personable and it was a pleasure having him in our home for 4 days. The tile was laid beautifully and after clean up it was discovered that there were a couple minor flaws in two tiles. They were replaced perfectly and I can not tell which ones they are today. Integrity and Pride are two words that come to mind as I write this review. Any questions and concerns during the process were quickly addressed and today we now have our dream flooring in our MBR retreat. I would highly recommend these folks. That 'ol saying you get what you pay for certainly applies here and our new flooring was worth every penny. Thank you Tom, Shawn and Juan @ Expert Flooring Solutions we look forward to working with you on our next reno-project. Cristine and James