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  • Everyone makes mistakes. It is how we deal with those mistakes that determines our success. We went as a party of six, on one check. Five of our meals came quickly and were of decent quality. The sixth meal was not received until 29 minutes later. During that time we repeatedly asked about the missing order, and were initially told "it should be on it's way." The staff seemingly took no effort to find out what the problem was. Only after repeated queries did they decide to look for our order printout, verify that we had paid for that meal, then start trying to get it made. IF SOMEONE SAYS THEY ARE MISSING THEIR MEAL, GET IT IN PROCESS, THEN VERIFY PAYMENT, NOT THE OTHER WAY AROUND!! After everyone was finished, we still had to wait for the last meal, and get it as take-out, so the rest of us could get back to work. As a side note, there are NO SALADS on the menu. They did make me a salad as a special request, and it was very poor. My meal was received quickly. I am not sure what it cost (our copy of the receipt was not itemized) our party of six was $64.00. You can eat way better food and have better service for that price elsewhere.
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