I've purchased things here before and my experience was always pretty personal and today I went in wanting a camera and sort of knowing what I wanted (A Digital SLR) but having more questions than answers. There was a couple guys in the section who worked for the store but weren't normal reps, like not wearing the blue shirts. Jack stood there talking to me for the better part of an hour about mirrorless cameras and sold me on a one, I wouldnt have otherwise looked at. I'm actually really excited about it. He was really knowledgeable and was totally the reason I dropped the money I did on a camera that hadn't even been on my radar before our conversation.
Thanks Jack!