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  • A horrible place to take your car. I have been a long time VW owner but my experiences with this service department has changed my mind about getting another VW. I brought in my Jetta to have it checked out because I just felt my car was not driving right. They told me I needed a new valve body but that might not fix the problem so I should probably just go ahead and get a new transmission. To get that it would cost about $6000. What?!?!? I told them I would not go with their recommendation to get a new transmission. I would just pay the $159 that they charge to just look at the car. When I came back in to pick up the car no one paid any attention to me for 15 minutes and then I was told my car would be up front somewhere. When I went out front to get my car, it was not there. I had to find someone to help me find my car. When my car was found I took my car to a transmission specialist to see what they had to say about my car. Guess what!?!?!? No transmission problem. It is an engine problem. So VW tried to get me to pay $6000 for a new transmission I did not even need. I have tried repeatedly to talk to someone at the service department to see why they said I needed a new transmission but no one has called me back. Worse place ever!!! Don't trust them because all they want is your money for repairs you don't need.
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