This review is for the tire/auto department. The general store is fine.
I just wanted to leave this review to warn people. We went to get our battery replaced/changed at Sam's, we have a 2015 Ford, they said it would be a long wait because there was 3 cars ahead of us. So we waited for almost 2.5 hours before they called us and told us they couldn't replace the battery and it would need to be done by a ford technician. We were so bummed after staying there for so long when they knew what kind of card we had. However, if they couldn't do it they couldn't do it.
But that's where it gets bad.
We find out that you did not need to remove the part they said needed to be removed and my dad replaced it in 15 minutes. So we spent time, money, and a day jumping our car because of their ignorant mistake.
When we dropped off the old battery we told a technician about it and told them that they probably could easily get training on it and he admitted they probably could have done it but the other guys were probably being lazy.
Needless to say, make sure you ask if they can service YOUR car before you wait too long.