If I could give a negative number I would... Ive been a member since they opened. Around the second week of Oct, one of their employees got extremely rude with me. Very challenging and threatening, I tried to talk to the manager but they left me waiting in the lobby for over 15 mins while Mr. Santiago continues to threaten me, speaking in Spanish, pointing at me and making me feel very uneasy about my safety, so I decided to leave before the situation escalated. I have tried to call the manager at least 5 times asking for someone to call me back and never got a call back... then I called Corp office to try and let someone know what's going on and get some sort of resolution as i do not feel safe going back to the store, I was assured that someone would call me back within the week... this was three weeks ago... I guess they like threatening guests and ignoring service inquiries. Very disappointed...