Wow! I found out about H&I because a friend had referred me. I am so glad she did! I was really worried that the serious issues I was having with my car were going to be expensive and that I would have to be without transportation for a long time while it was repaired.
At H &I, I was greeted immediately, my car was pulled in, and within the hour, I had the results of their diagnostics! Surprise! They let me know that there were three repairs that needed to be done but that no parts were going to be required. I received a very reasonable estimate, and was told approximately how long it would take to do the repairs. Then, I was asked if I would like to wait or if I needed a ride somewhere. :-)
I was so happy with the entire experience and it was such a relief to finally find a solid, fair shop with excellent and honest mechanics, and a friendly reception desk!! I finally found the solution I've been looking for! Looks like I'm going to have to figure out a way to return the favor of the referral my friend gave me!