The quality of the work is very good. We were disappointed in the cost of the repairs and the quality of piping used. We could have purchased a complete stainless exhaust system for less than the cost to repair our existing 9 year old system. They used a piece of pipe to fabricate a tail pipe. Here we were assured we would get a tail pipe and ended up with an ugly piece of left over exhaust pipe.
Yes, they did try the up sell tactics.
If you need something quick and expensive then use them. Otherwise, save your money and go elsewhere.