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| - It was my first visit at Han Ba Tang yesterday with my friend. As a party of two we were seated and it wasn't very busy at the time we arrived because they had just opened not too long ago. When my friend and I began to order, the waitress said, "oh that's a lot of food". We also ordered the Pork Ribs with cheese which was served on a hot stove. We knew that it was a bit too much food as we were planning to pack some away, but wanted to try a variety of what is on the menu. My friend and I proceeded to ask whether they needed to relocate us to a larger table, which was completely fine with us. Then the waitress said, "well.... if more ppl come with larger parties then we won't have anywhere to seat them. So we started to suggest, that if the kitchen can make the food slowly or wait to serve the order then it would be fine as we were not in a rush. She began to say well, the kitchen just makes the orders as they get it. Then she started to tell us that one of the dishes we ordered is presented on a large plate but the portion is not very big. So then I suggested if they can place that dish on a smaller plate, we would be ok too. Then she began to say that she thinks it would be ok because the tacos usually come out first and the tako wasa as well. Thinking in my head.... yes, because they are usually starters and takes less time to prep and make. But any how when they began to bring the dishes to the table we felt that we were rushed and stressed because we needed to eat quickly in order for them to clear the plates to have room for the other dishes. Servers were also not very attentive.
Long and the short of it, the waitress there lacks experience and some common sense (server could have told us that she can place the orders that we really want in first and come back to see if we really want the rest of the food that we were going to order and place it in later). The fact that the server was brainstorming out loud and letting the customer know that it is an issue for them to order a lot of food and basically passing the ball to the customer to resolve their issue is not very professional and leaves a bad taste in your mouth.
The food itself, however, was really not bad. Pretty good. The decor was nice too, although the chair that I was sitting in felt like it was an antique and about to break; they were using different vintage style chairs for their restaurant.
No matter how good the restaurant makes the food, the quality of service can make, or break the experience.
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