It's hard to say... Haven't decided on the ratings yet, I guess I'll determine that at the end of my review.... Well two times I have been there and both experiences have had issues. I usually Pay attention to my surroundings with what can be taking so long or what can be possible on why it's been so long on waiting for pretty much everything. With that being said the manager is great, checks up on you a few times to make sure everything is ok, the standards with the waiters and waitresses are there, but what causes me to be there for an extensive amount of time? Two words, -Understaffed - (wait is that one word or two) haha! You get the picture! But yes service lacks with being understaffed even when it's not busy. But you know lets put that aside. The food is great here for what it is. The 702 burger is a hit. The truffle fries for sure. Chips and guacamole, yup! And the crispy pot stickers are great. The half off wine is what keeps me coming back, you take that away then there is no way I'll be back. So I guess it gives you plenty of time to Drink the bottle but you know I see what the situation might be with the waiters and waitresses, and I always take care of them real good because I know they are short staffed. If I'm wrong I want my $20.00 back ! Jordan thanks for the service!