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  • 05/09/2018-UPDATE Thank you Sparklette's management and route manager, they came back and resolved the issue with the charged cooler to my account, and are in the process of refunding me back the money. It was just a miscommunication and I am happy they were nice enough to make things right. Like I said before I would have gladly stayed with there services getting water every month and now after they resolved this issue I am considering continuing there services. Thank you Sparklette's!!! I was at my apartment one day and got a knock on the door and it was Sparklettes asking if I wanted to start there services, they were offering a good deal for cooler rental and two gallons of water a month, so I did and everything was great up until my lease was ending on my apartment and I was moving. I called Sparklette's because I wanted to let them know I was moving and that they needed to put me on route at my new apartment complex and also so they wouldn't continue to deliver water to my old address. I was also having issues with the cooler they gave me, the nozzle you pushed down to pour the water wasn't working, no water would dispense from it, so i was paying for the cooler rental and for water I was never ever receiving. Well after weeks of waiting for them to deliver at my new address no one showed up, I would even see the sparklettes guy come but would never drop off water so I called again and waited and again no water delivered, so I finally closed my account and the next time I saw the sparklettes guy I drive up I flagged him down told them I canceled my services and took the cooler I was renting, so bam I thought everything was done. Well two weeks ago I got a charge for $318.00 automatically taken out of my account from DC Services (Sparklettes) saying that I didn't return the cooler. I am so outraged because I canceled my services, even received a bill from them that I owed a $0.00 balance and than got charged for a cooler they themselves picked up.
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