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  • I've been using ahg for a couple years on 3 properties that I own. For the first year, I had no issues. I had a couple repair requests, and they were handled with no issues. When it came time to renew one of my policies they called to ask if I wanted to renew. When I said yes, they took it upon themselves to renew me with the 5 star upgrade and renewed the wrong property. When I brought this to their attention, instead of changing the policy address and refunding the 5 star upgrade, they just recharged me for a whole new policy less the 5 star upgrade. So now I've been charged nearly $800 for the one policy I was renewing. When I called about this their response was "well we didn't refund the policy that we accidentally renewed since its also due to be renewed in a month anyway". When I told them this was credit card fraud since they never got my permission to do this, they refunded me the initial charge after a 5 day wait. I gave them the benefit of the doubt and kept my policies with them. But the latest issue I've had is with a plumbing service call I just had done. I called it in, paid the $55 service fee and the plumber showed up. They promptly told me that the blockage I called about isn't covered by ahg. Ok, no problem. I proceeded to pay the plumber out of pocket for the repairs. The total came to $229. When I asked the plumber if that was less the $55 I already paid, I was told no, that money goes to ahg and they keep it regardless if it's a covered repair or not. When I called ahg, they confirmed this and said that the $55 is their fee to dispatch the call regardless if it's a covered repair or not. They said their contract clearly calls it a fee, not a deductable. So I basically threw that $55 away on the gamble that the repair would be covered. I give them 2 stars since they started off as a very good company that did promptly cover the repairs in their contract. But they are quickly approaching 1 star level with their approach of ripping their customers off and hiding behind their vague contract language to justify it. I think when my other policies expire, I will be looking to switch to another warranty company.
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