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  • Overcharged me, didn't wrap my furniture or provide floor runners and doorway protection like the contract stated, broke my bookshelf, and would not move my punching bag (even though it was okay'd in the quote I was given). When I complained to management, not only did I get yelled at by the owner, essentially called a liar, and was not given any feedback on if they'd be refunding what they overcharged, I decided to file a complaint with the BBB. Well, that sure got the owner to email me very quickly...yelling at me in all caps, and telling me I was wasting his time. He even had the nerve to call out MY work ethic when he doesn't even know what I do for a living! He demanded photos of me, which I had, and I sent them to him. Then, after a few more emails, he demanded the photos AGAIN all in caps lock. The owners are very rude and threatening, and I will never use them again. Ever. They did not hold up their contractual obligations written out by them, and yet, I'm the one that has to pay more. Still awaiting a response to see how they will accommodate this work, but after siding with their workers, even when photos have been provided, and yet still calling me the liar, if this doesn't get resolved I will definitely have to be taking this further than the BBB.
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