Terrible, terrible hostess and management. The hostesses, especially the one with the tattoos on her chest, were complete bimbos and insensitive of the fact that they were more than 30 minutes late, despite having a reservation for my sister's birthday. What made us angrier is that the hostesses couldn't have cared less that we had to wait WITH reservations, telling us that we may have to "wait and see" when asked how long it might be. The manager decided to chime in to apologize and talk to us after half an hour after we had already decided to leave for Pure Spirits instead. The couple behind us were also waiting for 45 minutes despite having a reservation as well. No accountability, and clearly zero qualifications/communication skills necessary for hostessing at Figo.