10++ Richard and son are top notch in their customer service of detail to your problem. I had a bearing go bad on the freeway in Phoenix lasat summer. Boat / trailer had to be flat bedded to house. even though Lewis hitches could not do the work due to moblie work necessary, they still guided me to all the parts necessary. Now it's a year later and i am trailering boat cross country. Today Richard replaced bearings and went over all work done to ensure me of a SAFE journey. I Thank you Richard!!! Christine