| rev:text
| - I used to be always excited about going to Sephora until yesterday.
I'm originally from Montreal, but happened to be in Ottawa for the weekend and I passed by the Sephora store at the Bayshore mall and bought 2 fragrances, a deo and an eyeliner, billing upto $330. Only when I got back to Montreal the same night did I realize that the eyeliner was missing in the bag. The bag was super safe, so there's no way that the eyeliner had fallen out, for it was a big bag.
I went to the Sephora store in St. Catherine, Montreal with the receipt and explained the situation to a sales rep. She called in another sales rep to explain the situation to her and she (the second rep) had the audacity to ask me to go back to the Bayshore mall to get my eyeliner back. Really? Is that how someone responds?
Is it my fault that the sales person at the Bayshore mall dint put my product in the bag? I've never checked my bags before for the purchase, for I trust in them to place the product that I purchased in the bag. Clearly it's a $16 product and how does one expect me to go back to Ottawa for that?
I was told that I left the product in the store, while it was the other sales person's fault and that I either have to go back to Ottawa to get it or take it up with the Bayshore mall sales team in order to get my product that I paid for already, cause they cannot pull one eyeliner out of their inventory. Who are they kidding? It's a chain cosmetic store and that facility should be available, for the items are scanned while billing and it could be found again if it had gone back to the inventory.
I asked how the process would work and if the Bayshore team would ship my product to Montreal, for which she showed a rude face and picked up the phone to call them herself. She kept me waiting there for 5 minutes and was really staring at me in a rude manner, after which she called her security team to meet up with me and said that I cannot get my product and that it's not in the Bayshore store. Really? A security? I don't understand how I posed as a threat to her. I'm an Indian girl, and I barely talk rudely, but I wonder if my skin color was the fact that she called in the security to talk to me. I'm certain that she wouldn't have done that if it was a person with a white skin tone. That threw me off.
Later the security explained the same to me and said I had to go back to Ottawa to get my item and that's their policy and that NOTHING can be done and that they've experienced such cases before.
This is the worst customer service that I've ever experienced in my life and I think I'm NEVER GOING BACK to this place again. It makes me question their policies, their attitude and customer satisfaction rate. I've done 1000's of purchases here before, but this one event really caught me off guard.
I called in the Bayshore store later to find that the product was there and they apologized for the inconvenience caused and offered to ship my product home.
I can very well find the products sold in Sephora elsewhere and I will take my business there, where I'm RESPECTED.
The WORST customer service ever.
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