I wish I could rate this facility 5 stars, but unfortunately I cannot. My daughter had an absolute blast in the ball pit and trampoline areas. We were there for 2 hours, and she did not want to leave. The major problem was that the vinyl material covering the entrance to the trampoline was ripped up. I put my hand there to check in on my daughter, and the material cut the skin under my thumbnail. It cut me so bad that I bled! I showed the problem to the staff member, and she said that she would let the owner know. I am not coming back until this issue is resolved. By the way, no apology, refund or anything else was offered.