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| - I used this address as it is closest to my home and the location where my battery went dead. Yes, sure enough, my two year old battery failed after the headlights were inadvertently left on for an hour while parked. I was sitting in the car and did not notice them as it was daylight and, of course, I'd turned off the ignition. So here I was, now in the darkness, when the car would not start. I called the AAA number and gave them a few details that the operator needed. Then, she said the road service had been notified and they would be out shortly. The next thing, I received a text message on my iPhone saying the truck would arrive in # minutes and actually it arrived in half that time or like fifteen minutes! Wow! Then the uniformed technician in a AAA truck, promptly jumped started the car and kept it running for five minutes to make sure it would start, which it did. He then checked out the condition of the battery which turned out to be good as new. That was it and I was off, greatly relieved not to be stuck in a county park alone, begging for a jump from somebody. This was excellent service and what I really expect from AAA.
PS I hope AAA reaches out to Garth of the review below, one day before mine, where he gave the one star. I've worked for an insurance company and, unfortunately, had too many claims, so I know how they work and his complaint is either completely invalid or there was a real miscommunication between him and his adjuster. I mean, the adjuster agreed there was $502 in damages after his deductible so the policyholder went out and got the repair done.
I know companies work in different ways as to how you are going to get paid or have the repair shop be paid, and feel that it is likely this polIcy holder misunderstood the instructions which could have been a little bit different then he thought. However, if all the facts are correctly stated in his complaint, AAA should have the ability to work something out with him and just pay the $502 instead of ruining good will. If he had be stupid, and tried to collect for the entire paint job instead of the $502, then I could understand a rejection of the claim.
By the way, my only connection with AAA is my twenty year membership and it is not for Auto and Homeowner. That is with GEICO for many more years. I hope he contacts his agent, if something is not done about this matter.
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