I rarely rate any company so low. And I really debated this one. I was looking for a move out carpet cleaning service and based on reviews I called Kiwi. The person I dealt with on the phone was extremely friendly and I got a good deal on the cleaning service. They scheduled between 3 and 5. 5 O'clock rolled around, no one showed up. Now I understand things happen people get stuck in traffic, etc. I waited until 5:30 and called their number, turns out the technician had "vehicle troubles" and no other technicians were available.
Okay, I understand things happen. What I don't like is that they didn't call me sooner. That is completely unprofessional.