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  • This hotel is old and smelly. My bf and I were staying in the area, and looking to leave the Sheraton we were staying at (a whole different review). The non-smoking rooms we toured (a King, and a King-suite) smelled stale and dusty, and the King-suite smelled like a chain-smoker was there last. Both of us made offhand comments to the woman guiding us, about the intensely smokey smell of a supposedly non-smoking King Suite, but she was either playing dumb or was just not willing to address the issue. Still, we liked the King suite enough, so we booked a different one, hoping that it wouldn't have the smokey, stale smell. It did. A lot. We also found out on check-in that because we were booking on New Years Eve, we would have to wear wristbands otherwise security would not let us go to our rooms. This idea annoyed me. I just paid for access to a room. I don't want to jump through hoops or have any hassles accessing it. Yes, it's a minor thing, but it still stood out to me. Ten minutes later we walked out of the room and decided to continue trying to find another place. When we found a better hotel (Hilton Garden Inn down the road), the Hilton Suites were kind enough to refund the entire bill. Also, I do want to mention every staff person we met was extremely friendly, warm, and accommodating (before and after). But seriously, Hilton Suites. Invest in an entirely new air filtration system. Do you realize how much older and rundown a place looks when the air is stale and smoky? No one at the front desk mentioned anything about paid parking - so either they don't do that anymore, or they were failing to deliver a whole chunk of info. We didn't stay long enough to figure it out.
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