I went to Cox today to exchange my modem and surprised to find they moved from their Stephanie Street location. Now they are on Marks Street in the Sunset Station parking lot near Carl's Jr.
1. The wait- fairly efficient with a computer check in. Be sure to check in or you will wait for nothing. No more numbers, they call you by name.
2. Friendliness - very friendly and personable.
3. The ambiance - well designed store with plenty of things to browse and learn about while waiting.
4. Seeing that they have now security services and all there are one to if things to up-sell you on hat could be very necessary!
5. Bilingual- if you speak Spanish they have teams to help you. Wish I did as those lines went faster!
Overall very nice.