My daughter-in-law and I wanted a spa day together and received gift certificates from my husband. I was concerned because I had read some reviews here that were less than favorable. Well, management must have read those (and the JW is undergoing management changes/improvements) because the staff could NOT have been more attentive! We were given a full tour and our massages were wonderful! We ordered wine and lunch (you do have to do this at the front desk at the spa, from room service)
and it was delicious! The dishes/trays were picked up promptly. I do have one small complaint and that is the lack of a shady area outside. There are no umbrellas and we wanted to stay outside but out of the sun, and finally found a small spot at the edge of the pool.
The facility is clean and not busy on a weekday, which was nice. It not the MOST luxurious in Las Vegas, and it is pricey, but if you are in the area or staying there, it's a great choice...AND locals (at least now) get 25% off during the week!