I can't remember the name of the technician that did my nails, but she was the younger of the two women who were there. We had to wait a half hour which was not a big deal. When we came back, they took us back right away. She did a very nice job , was pleasant, and my polish looked amazing. The one downfall was how they cleaned their tools. I didn't notice until I was practically done. It didn't seem very hygienic. The older lady washed both filers ( the ones that look like cheese graters) at the same sink where the clients wash their hands. Then she just tapped them off and put them all in the same bin under the sink. It's? unfortunate because they're decently priced and do pretty good work. I won't be going back.