This place is terribly managed. There was no organization in line and there was no organization and check out. Their system that allows them to track rewards programs were down and when I gave them my phone number they proceeded to tell me that it was not my phone number (they literally said, no that is not your number)and that I need to sign up for a new account. I was a third person in line in a row to have the same problem and yet the manager blamed the customer every time and then walked away. Every order that was taken was rang up in accurately with in the point-of-sale system and again there was no accountability on behalf of the staff and the customer was blamed. I would never recommend anyone to ever go to this establishment and I'm tempted to just not go to Einstein bagels ever again.