Straight up this hotel staff is the most disrespectful people I have ever met. Had a confirmation number and spent 30 minutes waiting at the desk to be told I couldn't be checked into due to an error in there system. Ruined my entire day and I will never be back to a M life resort again. It truly shows that they are the first rate low rollers that they are the first place to start charging for parking on the strip. Spent hours trying to get situation resolved and was told we could send in a letter and hope for a resolution I would seriously not stay at any M resort again. The first time I did at Mandalay bay the shower flooded and the fire alarm went off constantly. Instead of helping and taking something off our bill they added extra resort fees. I'm also sending this letter to m life so they can at least know what a bottom rate organization they work with. Disrespect your customers and it you won't make it forever in this city!