Do not take your dogs to this location for grooming. I have been taking my dogs to Petco for grooming for almost 10 years and have never had a problem with the groomers. However, this Petco has managed to lose my grooming business for good. It has been 2 times now that they cut my dog.
The first was almost a year ago. I received a call in the middle of grooming to be informed that my dog had a "scab" on her ear that they were unaware of (even though they inspected her when we got there) and they knocked it off while grooming. I was fully aware of the fact that my dog did not have a scab on her when I brought her in and the story was fabricated to cover the mistake. I realize that mistakes happen and dogs move, etc. But lying abut the situation is not ok.
The second was about 3 weeks ago. and this is what pushed me over the edge. After about 3 hours I received a call from the manager. She informed that my dog had been cut on the ear during grooming, they had taken her to the vet next door and she was ok. They also, gave me the grooming session for free. There was no apology, there was no sympathy, it was a total "cover their butt call." Try to smooth me over before coming in.
When I did arrive to pick up my dog all the groomer did was try to make sure I was ok with the dog being cut. "The vet said she is ok, they glued her ear" "If you want to take her to your vet we will cover it" "I really appreciate you being so understanding" It was ridiculous and still no sympathy for the dog or an apology.
I had to go inside to buy a collar for her and when I was in the isle I could hear the manager talking to another manager on the phone. During their conversation she informed her that they had to fill out an incident report because the groomer cut a dog, but the owner was ok with it, like it was no big deal.
The message of the story is, do not take your dog to get groomed here!