Located in the Elara Hilton Grand Vacations hotel where I was staying, I decided to grab my normal cup of fancy coffee that I usually get. The line was pretty long and it did take a while to get my drink b/c of that but I am an addict so I will wait! As someone else mentioned, this Starbucks is extremely pricey! Boy was there some sticker shock for me! What normally costs me about $4 at another hotel near where I live was now $5.41. If this was the price I had to pay every morning, I think my addiction may just go away. I had no problems with the customer service and found them friendly. I just wish my coffee was not so expensive!