My son lost his permit so we had to get him another one. After being treated very rudely by the woman at the info counter, my son and I were prepared for another grumpy worker while we waited in line A. When we sat down with Randy, we were pleasantly surprised by his positive attitude and his amazing sense of humor. He had us laughing the whole time we were there and left very satisfied and so glad we were able to meet Randy and have him help us with the replacement permit. Thanks Randy!! Keep up the great work of helping people.