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| - Splendido is splendid!
My boyfriend and I come in every season for the tasting menu and we always enjoy ourselves. I fact, we've never ordered a la carte and we probably should. From valet, the menu, service, pairings and everything in between it is impeccable.
They go above and beyond for their customers to the point that...
One time we cancelled our reservation because the main ingredient was truffles and we hate any type of mushroom. They called us back less than half an hour later to let us know that they made note of our dietary preference, said that mushrooms will always be substituted even without us asking and we came in for our original reservation. Talk about customer retention!
The next season, we came in and during our meal there was one course when I found a mushroom on my plate. We let the waiter know, he took my plate and went to the back. Shortly after, the HEAD CHEF came out to apologize and replaced it with something new, personally placing it onto the table. Amazing!
Another time, I insisted not to cancel even though I began to feel ill on the day of our dinner reservation. My sickness worsened in the middle of dinner, I managed to stick it out until desert and my boyfriend finally convinced me it was time to go home. They happily sent us home with our packed up desert and apologized if it was the food (it definitely wasn't the food)
We aren't crazy "type a" kind of people who have awful attitudes but we are a bit finicky when we spend a good chunk of cash and they never have a problem accommodating us!
How could anyone complain about such good service? I know I can't!
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