I had to take my Escape in for some repairs. Mike Q was my service advisor and he was great! He always kept me updated on the repairs for my vehicle. They also got me in within 24 hours, which was fantastic.
The downside was the rental cars. They did not have a car comparable to my Escape. Most dealerships offer their new cars for you to drive while they are fixing a factory issue. Not this dealership. I was first given a Focus with only a quarter tank of gas. The second time I requested something bigger and was given a Toyota Camry with a full tank of gas.
The rental car guy, Peter, was very nice. But still disappointing that they do not offer comparable vehicles.