The line is always long, but they are staffed well to deal with the overabundance of out of towners. The people who are working behind the bar are friendly, but I am sure they are all singing the same song about their annoying patrons once they get home. Although entertaining, save your job and do not place it on Youtube.
I tend to stick to an Iced Americano. Instead of cold water, espresso, and ice, hot water was added. It melted the ice too quickly. The coffee was strong enough preserve a bold flavor though.