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http://www.openvoc.eu/poi#funnyReviews
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  • I booked a Midsize 4 or 5-Door Car from expedia.ca in Munich, Germany. The quoted price was $279.18 (aprox. €186). This is what I always pay when I rent a car through expedia.ca. This is the first time ever I got overcharged. By Herz!!! When I returned home I found a charge of $556.21 (aprox €370) on my credit card. Quite a difference! I called Expedia and they transferred me to some VERY UNHELPFUL and RUDE customer service person from Herz (pretty disappointing, considering the name Herz). She told me that the extra charge is for insurance. I rented lots of cars and I never got insurance from the rental car company, I always use my credit card insurance which is pretty good. I remember the customer service person from Herz in Munich asked me about insurance when I rented the car and I told him specifically that I don't need it, and I put my initials in a couple of places. I'm also sure he never mentioned any price for this insurance. The above mentioned unhelpful and rude customer service lady, told me that they do not have my original contract and told me to email you to request it and to have the extra charges dropped. And then she hung up. I emailed them and 12(!) days later they replied with a copy of an agreement summary which had the insurance charges on it and which I signed. At the time I must have been sure that the clerk will not add the insurance, I trusted him and I signed the final agreement. I will never trust Herz again with anything. And I will never rent again from Herz. Be very careful when you deal with them.
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