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| - I HAVE NEVER BEEN SO HUMILIATED OR BELITTLED.
This was my first and last time coming here. I was so upset that I had to take a week before writing this review, so that I could be calm and honest about my experience.
I came here with Ben S. on the evening of January 17th 2018 at around 7pm. As we walked in we were greeted by the hostess which took us to our table. Our waitress came and offered us drinks, I ordered a hot tea because I was sick and Ben a soda. She asked if we were ready to order, we were not since it was our first time and she didn't seem happy that we were still looking over the menu. It's ok, I didn't mind, we all have bad days, I still smiled and asked for her to come back. Soon a booth over to our right freed up and we asked the hostess if we could move to the booth because I was sick and the cold air from outside was hitting me. A booth would have provided a block from the cold and she was so kind in saying we could move. She helped me move my utensils and my tea over to the booth and we sat down again. Ben and I started talking and within what felt like 10 seconds a woman came charging at us and yelling from half way across the restaurant. "You guys can't sit here, we were cleaning this table up for someone else!" I wish I was exaggerating when I say that she came over yelling from half way across the restaurant. I wish I was making it up that she was making us get up and move our stuff to the first table we were at. I wish I could tell you that the tables around us weren't all staring at us as we were forced to walk back to our table. We didn't say anything, maybe because we were in shock as to how we were being treated, we quietly went back to our table and we sat down again. The hostess came over and deeply apologized because she didn't know they were cleaning the table for someone else, someone who had just walked in. Ben looked at her and told her "Weren't we here first?" she agreed but it was out of her hands and clearly she was intimidated by the woman who had come over and yelled at us. Soon our waitress came back to take our order, Ben asked her for the woman's name who had yelled at us and we were told it was Shelly. I don't know if it was her real name or not but she was an older caucasian woman with blonde hair who was over by the bar most of the time. Ben then proceeded to ask for the check for our drinks instead of placing a food order. Our waitress said ok without hesitating and came back with the bill. We paid for our drinks and left, on our way out catching a glance at a couple that were nodding their heads in disbelief. What they didn't know was that just two days prior we had experienced a loss in our family and this was the first time we had left the house. It took everything in me not to cry as I got up and left from the utter humiliation and disbelief. So many things went wrong here and nothing was done about it. No one on staff cared that we left except maybe the hostess who was very kind the entire visit. NEVER, EVER is it acceptable to treat a paying customer or any human being for that matter in this way. We were humiliated, sad, angry, and every other feeling you can feel when you are belittled in front of dozens of people. I understand when sometimes a restaurant needs to move people, it's happened to me before but they handled it much differently. By first coming over quietly, then asking if it is ok that we move, then offering something for the trouble. I don't even care they they offer a free dessert or not, it they just ask nicely I will gladly move, but that's just an example of what other places have done. All in all, that is what happened with all honesty and nothing more, nothing less.
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