I went to this location last night with my husband and three children because it looked fun and was hoping for a yummy meal but it was a disaster. The hostess looked like a chola from LA and was very unfriendly. Our waiter Lawrence acted like he had never taken food orders before. He forgot my daughters kid's cheese pizza after we waited 30 minutes for it and our other food came out already. I finally asked and he took no responsibility for forgetting it. My husband ordered a simple plain cheese burger and it came with all the toppings and when we asked to have it remade they just scraped everything off and brought it back cold. It was the most pathetic customer service I've encountered in a very long time.
Their restrooms are located upstairs and my six year old really needed to go so we hurried up the two long flight of stairs only to find that one of the toilets had flooded and an employee was sweeping the water into the floor drain. I asked if we could get around her and the water to the working toilets and she snapped at me. She said we would have to leave the restaurant and go to the casino restroom. I explained to this young girl that my daughter could not hold it that long and she continued to argue with me. So I took my daughter quickly to the casino restrooms and when I returned to our table I was ready to get my family out of there.
Three employees in one hour were so rude and unprofessional! When I informed a supervisor about his staff he wanted to fix things immediately- with a chocolate "lava" cake....SERIOUSLY?! The last thing I wanted from this horrible place was dessert! So we paid for our over priced, disgusting meal and ran for the door.
I recommend that no one ever waste their time and money in this place!