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| - Ok first off I have been a long time, and I mean long time, customer of Verizon Wireless... I'm talkin 15 years! So a friend of mine tells me on June 27th that I need to use my upgrade by tomorrow (June 28th) in order to renew my current contract and retain my unlimited data package. I called Verizon's customer service that day, the 27th, and asked them if that was necessary and they told me no, that it wasn't necessary for me to upgrade right then and that my current plan wouldn't change at all. Specifically, my unlimited data plan. In an effort to cover all my bases I had my husband call and confirm this also. They told him the same thing, that nothing would change and that we did not need to upgrade until we wanted to. So fast forward to today, June 20th, I go into the Verizon store in Chandler on Frye road. The salesman tells me that upon upgrading I will need to decide on which new plan I would like to move to. I'm like, what?!?!?! I explained to him that I spoke with a Verizon representative back in June who assured me that I would not loose my current unlimited plan when I upgraded and signed the new 2 year contract. He told me, and these were his words, "Well, the lied to you"! WTH!!!!! I was majorly p'd off!!!!! I told him that I would not be upgrading anything until I called into the Verizon's customer service department to get this all worked out. So, I go home and we call and we get the same ol rigamarol from Terrence, the Verizon rep. Blah blah blah.... can I please speak to your manager... 15 minutes later (yes I was on hold for 15 minutes), Alisha the so called manager gets on the phone. She apologizes, not in a nice way, and says those plans are no longer available and that she can't help us. She says the reps did not know that the plans would no longer be available when we called in to ask the question. I call BS on that! I called one day before the new "plans" rolled out. You seriously ganna tell me that the Verizon reps were left in the dark on that one. I think not! Long story short, she gets mad at me for saying that the Verizon rep and that Verizon itself are liars and hangs up on me. I am now going to shop around and look for another cell service provider. I feel I have been lied to and that they don't give a damn about their customers. I refuse to pay anyone for that kind of service. Good luck to all of you who have not upgraded yet.
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